Effective Date: July 2, 2026
Thank you for shopping with Katha Steez. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing
-
Orders are processed within 1–2 business days after successful payment confirmation.
-
Orders placed on Sundays or public holidays will be processed on the next business day.
-
During sales, festivals, or new product launches, processing times may be slightly longer.
Once your order is processed, it will be handed over to our courier partner for delivery.
2. Shipping Coverage
Katha Steez currently ships across India.
At this time, we do not offer international shipping.
3. Delivery Time
Estimated delivery timelines are:
-
Metro Cities: 2–5 business days
-
Tier 2 & Tier 3 Cities: 3–7 business days
-
Remote Locations: 5–10 business days
These are estimated delivery times and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Any promotional free shipping offers will be clearly mentioned on our website when available.
5. Order Tracking
Once your order has been shipped, you will receive:
-
A shipping confirmation via Email and/or SMS.
-
A tracking number.
-
A tracking link to monitor your shipment.
Please allow up to 24 hours for tracking information to become active.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.
Additional shipping charges may apply for re-dispatching the order.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Katha Steez is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information provided by the customer.
8. Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
-
Weather conditions
-
Natural disasters
-
Public holidays
-
Government restrictions
-
Transportation disruptions
-
Courier operational delays
-
High order volumes during promotional periods
We appreciate your patience in such situations.
9. Damaged Package
If you receive a package that appears damaged:
-
Take clear photos before opening the package.
-
If possible, record an unboxing video.
-
Contact our customer support within 48 hours of delivery.
This helps us investigate and resolve the issue promptly.
10. Lost Shipments
If your order is marked as delivered but you have not received it, please contact us within 48 hours.
We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.
11. Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible locations within India.
Katha Steez reserves the right to disable COD for certain pin codes, high-value orders, or based on previous order history.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Katha Steez
Email: support@kathasteez.com
Phone: +91-9880693948
Business Address: [Your Complete Store Address], Dharwad, Karnataka, India
Business Hours: Monday – Sunday, 10:00 AM – 9:30 PM (IST)
