Effective Date: July 2, 2026
At Katha Steez, we are committed to providing premium-quality apparel and a great shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.
By placing an order on our website, you agree to the terms of this policy.
1. Exchange Eligibility
We offer exchanges for eligible products under the following conditions:
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The exchange request must be submitted within 7 days of receiving your order.
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The product must be unused, unwashed, unworn, and in its original condition.
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All original tags, labels, packaging, and accessories must be intact.
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The product must not have any stains, perfume, deodorant marks, damage, or signs of use.
Products that do not meet these conditions may not qualify for an exchange.
2. Eligible Reasons for Exchange
You may request an exchange if:
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You received the wrong product.
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You received the wrong size.
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The product has a manufacturing defect.
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The product arrived damaged during transit.
Our team may request photographs or videos to verify the issue before approving the exchange.
3. Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange unless they are damaged or defective upon delivery:
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Products purchased during clearance or final sale.
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Gift cards.
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Products marked as non-returnable on the product page.
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Items damaged due to misuse, improper washing, or normal wear and tear.
4. Refund Policy
We generally do not offer refunds for products that have been delivered successfully.
Refunds will only be processed in the following situations:
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Your order is cancelled before shipment.
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The ordered product is unavailable.
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The product cannot be delivered due to reasons attributable to Katha Steez.
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An exchange is not possible because the requested replacement is out of stock.
Approved refunds will be issued to the original payment method.
For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via bank transfer or another mutually agreed payment method after verification.
Refund processing may take 5–10 business days after approval, depending on your bank or payment provider.
5. Order Cancellation
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Orders may be cancelled only before they are shipped.
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Once an order has been dispatched, it cannot be cancelled.
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If cancelled before shipment, the refund will be processed to the original payment method.
6. Exchange Process
To request an exchange:
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Contact our customer support within 7 days of delivery.
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Share your order number along with clear photos or videos (if applicable).
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Once approved, we will provide further instructions.
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After receiving and inspecting the returned item, we will dispatch the replacement product.
7. Reverse Pickup
Where reverse pickup service is available, we will arrange collection of the product.
If reverse pickup is unavailable in your area, you may be requested to ship the product to our address. In such cases, we will provide the necessary instructions.
8. Shipping Charges
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If the exchange is due to an incorrect, damaged, or defective product sent by us, Katha Steez will bear the applicable shipping charges.
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If the exchange is requested for reasons such as size preference or change of mind, shipping charges may be applicable.
9. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting photographs or videos.
Failure to report within this period may affect your eligibility for an exchange.
10. Refused Deliveries
If an order is refused at the time of delivery without a valid reason, shipping and handling charges may be deducted from any eligible refund, or the order may not qualify for a refund.
11. Contact Us
For any refund or exchange-related queries, please contact us:
Katha Steez
Email: support@kathasteez.com
Phone: +91-9880693948
Business Address: [Your Complete Store Address], Dharwad, Karnataka, India
Business Hours: Monday – Sunday, 10:00 AM – 9:30 PM (IST)
