1. Where do you ship?
We currently ship to most locations across India. At this time, we do not offer international shipping.
2. How long will my order take to arrive?
Orders are usually processed within 1–2 business days.
Estimated delivery time:
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Metro Cities: 2–5 business days
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Other Cities: 3–7 business days
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Remote Areas: 5–10 business days
3. What payment methods do you accept?
We accept:
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UPI
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Credit & Debit Cards
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Net Banking
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Digital Wallets
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Cash on Delivery (COD) for eligible locations
All payments are processed through secure payment gateways.
4. Can I cancel my order?
Yes. Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
5. Can I exchange my product?
Yes. We offer exchanges within 7 days of delivery for:
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Wrong Size
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Wrong Product
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Manufacturing Defect
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Damaged Product
The item must be unused, unwashed, and returned with all original tags.
6. Do you offer refunds?
Refunds are provided only in eligible cases such as cancelled orders before shipment, unavailable products, or approved cases where an exchange cannot be completed. Please refer to our Refund & Exchange Policy for complete details.
7. How can I track my order?
Once your order is shipped, you'll receive a tracking link via Email and/or SMS. You can use the tracking number to monitor your shipment.
8. How can I contact Katha Steez?
Phone: +91-9880693948
Email: support@kathasteez.com
Business Hours: Monday – Sunday, 10:00 AM – 9:30 PM (IST)
Our customer support team is happy to assist you with any questions or concerns.
